What happens before someone moves in?
We begin with a conversation, arrange a visit, complete a needs assessment, provide a written offer and then plan the move. An enquiry or visit is not a commitment.
What to have ready
A medication list, mobility information, relevant care assessments, preferred routines and the main family or professional contacts help the assessment stay focused.
Urgent situations
For hospital discharge or care needed soon, call us with the date and essential circumstances. We still need to assess suitability and cannot promise a placement before that review.
From your first call to moving in
Talk
Share the situation, timing and essential care needs.
Visit
See the home, meet the team and ask practical questions.
Assess
The manager reviews needs, risks and service suitability.
Offer
Receive the care proposal, fee and terms in writing.
Move
Agree arrival, belongings, medication and familiar routines.