Privacy notice

Who this notice is for

This notice covers information sent through the St Cecilia Care website, including an enquiry, email link, telephone call or cookie choice. It does not replace the care-record privacy information provided when someone becomes a resident.

The service is provided by St. Cecilia Care Dorset Limited. For questions about information shared with us, contact robin@stceciliacare.com or 01202 767383.

What information may be shared

People may choose to share contact details, the reason for an enquiry, preferred dates and enough background to arrange a conversation. A website enquiry is not a secure clinical referral channel.

• Please do not include detailed medical, medication or safeguarding information in a general website message.
• For an urgent or sensitive referral, call the home and ask for a suitable secure route.
• We may receive technical information needed to keep the site working, prevent abuse and understand consent choices.

Why we use information

Information is used to respond to a request, discuss suitability and availability, arrange a visit or callback, protect the website and meet legal or regulatory responsibilities where applicable. We do not use a general enquiry to make an automated care decision.

Passing your enquiry to Summerhill

Our enquiry form includes an optional box, left unticked, asking whether we may pass your enquiry to our sister home, Summerhill in West Moors, if St Cecilia is not the right fit. Summerhill Care (Dorset) Limited is a separate company with the same owner. If you tick the box, or agree when we speak, we share only your name, contact details, the type of care you are asking about and your timeframe. Summerhill then handles that information under its own privacy notice.

You can withdraw this permission at any time by contacting robin@stceciliacare.com or calling 01202 767383. Withdrawing does not affect your enquiry with St Cecilia. We do not share your enquiry with Summerhill without your permission.

Our lawful reasons

Depending on the request, we rely on steps taken before a possible care agreement, our legitimate interests in answering enquiries and operating a safe service, legal obligations, or consent for optional statistics and marketing. If someone shares health information during a care discussion, additional data protection conditions apply and we move the conversation to an appropriate care process.

Sharing and retention

Information is shared only where needed to respond, provide a requested service, use a trusted website or delivery provider, or meet a legal or regulatory requirement. Optional Google or Meta tools load only after the relevant consent choice.

We keep information for no longer than needed for the purpose it was collected. The period depends on whether an enquiry progresses into an assessment or care arrangement, whether a legal record must be kept, and whether information is still needed to handle a concern. Cookie choices are stored for up to 180 days before the site asks again.

Your questions and rights

You can ask what information we hold, request a correction, ask about deletion or restriction, object to a use, or raise a data protection complaint where the law allows. We may need enough detail to identify the enquiry and some records may need to be retained.

Send a privacy request or complaint to robin@stceciliacare.com or write to St. Cecilia Care Dorset Limited at 29 Nelson Road, Poole, Dorset, BH12 1ES. We will explain the next steps and respond as soon as reasonably possible. If you remain concerned, you can ask the Information Commissioner’s Office for guidance.